Shipping Policy

Effective Date: October 31, 2026

Store Name: Masterpan

Location: Gujranwala, Pakistan

Welcome to Masterpan! We are committed to delivering your orders safely, efficiently, and on time across Pakistan. Please read our shipping policy below to understand how we process and ship your items.

1. Shipping Coverage & Partners

We ship all over Pakistan using trusted and reliable courier services to ensure your package reaches you securely:

• TCS

• Leopard Courier

• Trex

2. Shipping Rates & Charges

We keep our shipping rates transparent and straightforward:

• Free Shipping: Enjoy FREE standard shipping on all orders totaling PKR 15,000 or more.

• Standard Shipping Fee: A flat delivery charge of PKR 500 applies to all orders under PKR 15,000.

3. Delivery Timeframes

• Processing Time: Orders are typically processed and handed over to our courier partners within 1–2 business days.

• Transit Time: Delivery usually takes between 5 to 8 business days from the date of dispatch, depending on your delivery location within Pakistan.

4. Order Tracking

Once your order has been dispatched from our fulfillment center in Gujranwala, you will receive a confirmation message or email containing your tracking number and courier details so you can monitor your shipment's journey.

5. Delivery Inquiries

If you have any questions regarding your shipment, need assistance tracking an order, or experience any delays, please feel free to reach out to our customer support team:

• Business Location: Gujranwala, Pakistan

• Email / Support: diecastmasterpan@gmail.com